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POLICIES AND CONDITIONS
 
 

Payments
All payments are due in full, thirty days prior to departure. Normally, in order to guarantee quality of guides, spaces in hotels and many other collateral services, our policy is to pre-pay contracted services prior to passenger’s arrival date.

Cancellations
All passengers are subject to a cancellation fee, which will be charged if a reservation is cancelled less than the 30 days prior to the arrival date of a passenger. The following fees apply to the cancellations:

FITS
• 1 - 15 days prior = 100% of total cost
• 16 – 30 days prior = 50% of total cost

GROUPS
• 1 - 15 days prior = 100% of total cost
• 16 – 30 days prior = 100% of total cost
NOTE: Our suppliers’ policies and conditions have been continually changing and in some cases we will not receive refunds for cancellations over 30 days prior to passengers’ or groups’ arrival date, which means we may not be able to give a 100% refund.
Inca Trail entrance tickets are non-refundable and non-transferrable.

Insurance and medical issues

We strongly recommend the use of a travel/medical insurance plan. If a member of a group gets sick or is incapacitated, we take care of him by getting a qualified doctor to him/her. In these cases extra costs are assumed by the individual client, including hospitalization if necessary. In the case of accident and/or necessary emergency evacuation, all expenses will be covered by the individual. This is why we recommend the purchase of a travel/medical insurance purchased at home.

Responsibilities - Important – Read carefully
Travel & Adventure Viajes Claudio reserves the right to modify or withdraw any travel arrangements when deemed necessary, in the best interest of our clients. We reserve the right to refuse, accept or retain any person as a member on any of our trips. Baggage is carried at owners risk throughout the tour.

Travel & Adventure Viajes Claudio acts only in the capacity of an AGENT upon the legal conditions that, while exercising every possible precaution it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through willful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or acts of nature. On day trips you will be sometimes asked to sign an affidavit which acts as a release form for risks incurred during your excursion, which is a usual practice for some operators.

 
 
 
 
Office in Cusco - Peru:
Av. Velasco Astete Urb. Sol Naciente F-19

Office in Huaraz - Perú:
Jr. Amadeo Figueroa N° 1135

Telephone: (0051-084) 630079
947 497472 /
RPM #947 497472
info@viajesclaudio.com
reservas@viajesclaudio.com

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